Where to find your account and routing numbers
Your Ally account number and routing number are printed on the bottom left of any check you have from that account. If you don't have checks, log into your Ally online banking portal or mobile app, go to your account details or settings, and both numbers will be listed there. You can also call Ally customer service at 1-855-925-2559 and they will read them to you over the phone.
The routing number for Ally Bank is 064000020, regardless of which account you hold. This number tells other banks where to send money when you receive a transfer or direct deposit. Your account number is unique to you and appears on statements, checks, and in your online account settings.
If you're setting up direct deposit for payroll or benefits, or receiving a wire transfer, you'll need both numbers. Some employers and government agencies ask for them in a specific format, so have them written down before you start the process.
Key Takeaways
- Your account number and routing number are visible on any check from your Ally account, in the bottom left corner.
- Ally's routing number is always 064000020, but your account number is unique to you and found in your online banking portal or by calling customer service.
- You need both numbers to set up direct deposit, receive wire transfers, or authorize other banks to pull money from your account.
- If you lose your checks or can't access online banking, calling Ally at 1-855-925-2559 is the fastest way to get both numbers read to you.
Checking your online banking portal
Log into your Ally account at ally.com or through the Ally mobile app. Once you're signed in, look for a section labeled "Account Details," "Account Information," or "Settings." Your account number and routing number will be displayed there, usually near the top of the page or in a dedicated banking information section.
If you're having trouble finding it, look for a link that says "View account numbers" or "Banking details." Some users find it faster to search within the app or website using the search function and typing "routing number" or "account number."
Reading the numbers from a check
Open a check from your Ally account and look at the bottom left corner. You'll see three sets of numbers separated by colons or special symbols. The first set is the routing number (064000020), the middle set is your account number, and the third set is the check number itself.
Write down both numbers carefully—a single digit wrong will cause a transfer to fail or go to the wrong account. If you're copying them by hand, double-check each digit before submitting them anywhere.
Calling Ally customer service
Call Ally at 1-855-925-2559 during business hours. Have your account password or security information ready, because the representative will verify your identity before reading your numbers to you. This call usually takes less than five minutes.
Customer service can also confirm whether your account is set up correctly for direct deposit or transfers, and they can answer questions about why a transfer failed if you've already tried one.
What to do if you can't access your account
If you've forgotten your password or can't log into online banking, use the "Forgot Password" link on the Ally login page to reset it. You'll receive a reset link by email. If you don't have access to the email address on file, call customer service and they can help you regain access or read your numbers to you directly.
If your account has been closed or you're trying to find information about an old Ally account, customer service can search their records and provide the numbers if you can verify your identity with personal information like your Social Security number or date of birth.
Using your numbers for direct deposit and transfers
Once you have both numbers, you're ready to set up direct deposit with your employer or receive government benefits. Your employer's payroll department will ask for your routing number and account number. Enter them exactly as they appear—no dashes, no spaces, no extra characters.
For wire transfers or ACH transfers from another bank, you'll enter these same numbers into that bank's transfer form. The sending bank uses the routing number to find Ally, and then uses your account number to deposit the money into the correct account. If either number is wrong, the transfer will either fail or go to someone else's account.
Frequently Asked Questions
Is Ally's routing number the same for everyone?
Yes. Ally's routing number is 064000020 for all customers and all account types. Your account number is what makes your account unique, not the routing number.
Can I use my account number without the routing number?
No. Both numbers are required for transfers and direct deposit. The routing number tells the sending bank which bank to send money to, and the account number tells that bank which account within Ally should receive it.
What if I give someone my routing and account number?
They can set up transfers into your account, but they cannot withdraw money without your permission or access your account. If you're worried about fraud, call Ally immediately and they can monitor your account or issue you a new account number if needed.
Do I need these numbers to make payments from my Ally account?
No. To pay bills or transfer money out of your Ally account, you log into your account online or use the mobile app. You only need your routing and account number when someone else is sending money to you or when you're setting up automatic deposits.