Adding a new email takes two to five minutes and requires access to both your current email and the new one you want to add
Most refund tracking accounts let you add a second email without removing the first one. This is useful if you're changing email providers, sharing account access with a spouse or business partner, or want notifications sent to multiple places. The process differs slightly depending on whether you're adding an email to a tax account, an insurance portal, or a business refund system, but the basic steps are the same: log in, find the account settings or profile section, enter the new email, and confirm it by clicking a link the system sends to that new address.
You'll need to have the new email account open and ready to receive a confirmation message. Some systems send the confirmation link immediately; others take a few minutes. Until you click that link, the new email won't be active on your account.
Key Takeaways
- Log into your account, navigate to settings or profile, and look for an option labeled "Add Email," "Email Addresses," or "Contact Information."
- Enter the new email address exactly as it appears, then submit — the system will send a confirmation link to that address.
- Open the new email account and click the confirmation link within the time window the system specifies, usually 24 to 48 hours.
- After you confirm, both email addresses will receive account notifications unless you change your preferences.
- If the confirmation link doesn't arrive, check your spam folder or request a new link from your account settings.
Where to find the email settings in your account
Log into your account using your current email and password. Once you're in, look for a menu or link labeled "Settings," "Account," "Profile," or "Preferences" — this is usually in the top right corner, in a dropdown menu next to your name, or in a sidebar on the left.
Inside that section, find the option for "Email," "Email Addresses," "Contact Information," or "Notifications." Some systems group this under "Security" or "Account Details." If you can't find it after checking these common locations, look for a "Help" or "Contact Us" link and search for "add email" or "change email" — most systems have a short guide that points you to the exact page.
Entering and confirming your new email
Click "Add Email" or the plus icon next to your current email address. A text box will appear asking you to type the new email. Type it carefully — if you make a typo, the confirmation link won't reach you. After you enter it, click "Add," "Submit," or "Confirm."
The system will send a confirmation email to that new address within a few minutes. Open that email account, find the message from the system (check your spam folder if it's not in your inbox), and click the link inside. That link usually says "Confirm Email," "Verify Email," or "Activate Email Address." Clicking it tells the system that you own that email and can receive messages there.
The confirmation link typically expires after 24 to 48 hours. If you don't click it in time, you can usually request a new link from your account settings without starting over.
What happens after you add the new email
Once confirmed, both email addresses are now connected to your account. By default, most systems send all notifications — refund status updates, payment confirmations, security alerts — to both addresses. This means you'll receive duplicate messages until you change your notification settings.
If you want to stop receiving messages at one address, go back to your notification or email settings and choose which address should receive which types of messages. Some systems let you set a "primary" email for login purposes while sending notifications elsewhere. Others let you turn off notifications for one address entirely while keeping it linked to the account.
If the confirmation email doesn't arrive
Check your spam, junk, or promotions folder first — confirmation emails sometimes get filtered there by mistake. If it's not there, wait a few more minutes; some systems take up to 10 minutes to send the message.
If 15 minutes have passed and you still haven't received it, go back to your account settings and look for an option to "Resend Confirmation," "Send Again," or "Resend Verification Email." Click that button and wait another few minutes. If the second email still doesn't arrive, the email address you entered may be incorrect, or there may be a temporary problem with the system. Double-check that you typed the email correctly, and if you did, contact the system's support team with the email address you tried to add and the time you attempted it.
Removing an email address if you change your mind
If you added an email by mistake or no longer want it connected to your account, go back to your email settings and look for a "Remove," "Delete," or trash icon next to that address. Click it and confirm the removal. The email will be unlinked from your account immediately, and it will stop receiving notifications.
Most systems require you to keep at least one email address on file, so you won't be able to remove all emails from your account. If you're trying to replace your email entirely rather than add a second one, you may need to remove the old one after confirming the new one is working.
Adding an email to a joint or business account
If you're adding an email to an account that's shared with a spouse, business partner, or co-owner, the other account holder will usually be notified that a new email was added. Some systems send them an alert; others show the change in the account activity log. Check your system's settings to see whether notifications about account changes go to all linked emails or just the primary one.
If you're adding someone else's email to the account (rather than a second email of your own), that person will receive the confirmation link, and they'll need to click it to activate their access. Until they do, they won't be able to log in or receive notifications, even though the email is linked to the account.
Frequently Asked Questions
Can I use the same email address on multiple accounts?
Yes. One email can be linked to your tax account, insurance portal, and business refund account at the same time. Each system treats it as a separate login, so you'll use the same email but different passwords for each one.
What if I don't have access to my old email anymore?
Contact the system's support team and explain that you can't access the email currently on file. They can verify your identity using other information (your name, address, or account number) and help you update it without needing the old email. This usually takes one to three business days.
Will adding a new email change my login password?
No. Adding an email address does not change your password. You'll still log in with your current email and password unless you separately request a password change.
How many email addresses can I add to one account?
Most systems allow two to five email addresses per account. Check your account settings or contact support to find out the limit for your specific system.
Do I need to confirm the new email every time I log in?
No. You only confirm it once, when you first add it. After that, it stays connected to your account permanently until you remove it.